Sales Agent Safety Policy

Purpose

Qualico is committed to ensuring the safety and health of our internal and external Sales Agents and strives to provide and maintain a workplace that is free of hazards, incidents, harassment, violence and other on-the-job hazards associated with working alone.

Scope

This policy applies to all Business Units and internal and external Sales Agents working in show homes and suites in all regions throughout Canada and the United States.

Policy

At Qualico, we recognize that all individuals have the right to a safe and healthy work environment.

Qualico will strive to eliminate any foreseeable health and/or safety hazards which may result in property and/or environmental damage, incidents, or personal injury/illness, including hazards that may affect the physical, psychological, and social well-being of all persons.

Qualico internal and external Sales Agents shall contribute and take part in making the workplace as safe as possible and free of potential hazards, incidents, harassment, and violence.

Qualico will provide all Sales Agents with appropriate training based on their role to ensure that all employees are competent to complete their assigned tasks and assist in the development, maintenance and continuous improvement of Qualico’s Health and Safety Program.

Responsibilities

Regional Vice President (RVP)

The RVP is responsible to ensure compliance with the spirit, intent, and provisions of this policy across all Business Units and brands. Throughout all regions, the RVP is accountable for the consistent and satisfactory application of this policy.

Vice Presidents (Brand and Business Unit)

Each Business Unit and Brand Vice President are responsible for:

  • Ensuring that the requirements of this policy are fully implemented, maintained, communicated and actively supported in their Business Unit.
  • Monitoring the effectiveness of communication, training, and day-to-day ongoing implementation of this policy.
  • Ensuring resources required in support of this policy are authorized and approved.
Regional Safety Manager

Regional Safety Managers are responsible for:

  • Providing ongoing information, instruction, and training for the personal safety of all sales staff.
  • Monitoring and reporting on compliance with the spirit, intent, and provisions of this policy.
Sales Managers

Sales Managers are responsible for:

  • Ensuring all new hires receive the safety orientation.
  • Ensuring that all Sales Agents are adequately trained and understand the requirements of this policy and any changes made to it.
  • Ensuring that Sales Agents have a formal work alone plan with an assigned Work Alone Buddy to assist, if required.
  • Ensuring these policies are planned are followed at all times.
  • Enforcing the safety policy and addressing any issues of non-compliance.
  • Ensuring that all show homes and suites are equipped and maintained in compliance with the safety policy, this includes a monitored alarm with panic fob, security camera with appropriate signage, and a work alone app installed on the Sales Agent’s cell phone.
  • Keeping an awareness of the changing risks to Sales Agents, specific to working in show homes and suites.
  • Including safety on the agenda of the regularly scheduled sales meetings.
  • Having an open-door policy, when it comes to safety and taking feedback from Sales Agents seriously.
  • Encouraging Sales Agents to talk about what would help them feel safer while working on site.
  • Following up on suggestions and communicating with the Sales Agents if changes are made in response to the feedback.
  • Reporting any incidents of workplace violence and harassment, or instances where there was a threat of violence or harassment, as soon as possible to Human Resources and the Vice President.
Sales Agents

Sales Agents are responsible for:

  • Reviewing and being familiar with the safety policies, rules and tips provided by the company.
  • Complying with the spirit and intent of the safety policy.
  • Receiving and keeping a copy of the safety policies, rules and tips as a printed copy, link to the online document, or a local file on a laptop. These copies should be readily available and easily accessible at all times.
  • Keeping up to date on all Safety Alerts which are provided after a safety incident has occurred.
  • Ensuring all emergency response equipment has been placed in the show home, such as a fire extinguisher, first aid kit, eye wash station, and a means of communication.
  • Inspecting the show home and testing the alarm system, panic fob, and buddy system, as per your regional requirements to ensure they are functional.
  • Reporting any safety concerns regarding the show home, either directly to the Sales Manager or through the Show Home Inspection form.
  • Reporting any incidents of workplace violence and harassment, or instances where there was a threat of violence and harassment, as soon as possible to the Sales Manager. If the Sales Manager is the reason for the complaint, the report should be made to Human Resources.
  • Accompanying all site visits with the client and complete the site safety assessment form and deem the site safe, prior to entering. There are to be no site visits completed with Sales Agents and clients while high hazard work is being performed. If there is a concern with a client on site, provide the Sales Manager as many details as possible, and they will act on the Sales Agents behalf.
  • Reviewing and ensuring that the Safety Agreement for Clients has been signed by the purchaser. No keys are to be given to the client until the possession date.

For further information, please review the Sales Agent Safety booklet. 

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